With the start of the new managing director, a stronger team culture was due to replace the current encrusted structures and outdated processes. For years, the predecessor had led the business unit in a centralized, conservative and micromanaged way. The teams acted as “separate silos” without internal exchange coordination. The goal of the start-up workshop I was invited to design and to conduct was to establish a new management style and a stronger cross-departmental cooperation.
Strategies for Evolvement
First, the new boss summarized his impressions of the current status quo that he derived from his interviews with the team leaders. Together, they all created a strategic overview, consisting of past successes and current challenges. The highest priority was given to the future introduction of a modern customer management system. For this purpose, the roles of the team leaders were redefined to allow for more freedom in their decision-making. Concrete implementation steps and a weekly jour fixe with shared responsibilities were agreed upon.